Introduction
At Xorvalenphoryzen, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our floristry services, visit our website at xorvalenphoryzen.world, or interact with us in any way.
We collect, use, and disclose personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian provincial privacy laws. We are responsible for the personal information under our control.
Consent
We obtain your consent before collecting, using, or disclosing your personal information, except where PIPEDA or other law permits or requires collection, use, or disclosure without consent. Your consent may be express (e.g., when you provide information on our contact or order forms) or implied (e.g., when you use our website and we collect technical data necessary for operation). You may withdraw consent for certain uses (e.g., marketing) at any time by contacting us; withdrawal may limit our ability to provide some services.
Information We Collect
We may collect the following types of personal information related to our bouquet and floral arrangement services:
- Contact details (name, email address, phone number, delivery address)
- Order information (floral preferences, occasion details, delivery dates)
- Payment information (processed securely through third-party payment providers)
- Communication records (messages, inquiries about arrangements, feedback)
- Technical data (IP address, browser type, when you visit our website)
How We Use Your Information
We use your personal information to:
- Process and fulfill your floral orders and bouquet arrangements
- Communicate about your orders, deliveries, and inquiries
- Provide personalized recommendations for seasonal flowers and gift options
- Send updates about our floristry services, if you have opted in
- Improve our website and customer experience
- Comply with legal obligations in Canada
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Your payment information is encrypted and processed through secure payment gateways.
Data Sharing
We do not sell your personal data. We may share your information with:
- Delivery partners to fulfill your floral orders
- Payment processors to complete transactions
- Service providers who assist in operating our website
- Legal authorities when required by Canadian law
Cross-border transfer: Some of these parties (e.g., payment processors, analytics or hosting providers) may be located outside Canada, including in the United States. When we transfer personal information to such parties, we take steps to ensure that it is protected in a manner consistent with PIPEDA and applicable Canadian law.
Advertising and Online Marketing
Our website may use third-party advertising services, including Google Ads, to show you relevant ads based on your visits to our site and other websites. This may involve:
- Displaying ads for our floristry services when you browse the web
- Measuring the effectiveness of our advertising (e.g. conversion tracking)
- Using cookies and similar technologies as described in our Cookies Policy
Third-party advertisers, including Google, may use cookies and similar technologies to collect information about your visits to this and other sites to provide interest-based advertising. We do not control the data collected by these third parties. You can opt out of personalized advertising:
- Google Ads: Visit Google Ad Settings to manage your preferences or opt out of personalized ads.
- Industry opt-out (Canada): You can opt out of interest-based ads from participating companies through the Digital Advertising Alliance of Canada (DAAC).
Opting out does not stop ads from being shown; it means the ads you see may be less relevant to you. This practice complies with Canadian privacy law and Google Ads policies.
Your Rights
Under Canadian privacy law (including PIPEDA), you have the right to:
- Access your personal data we hold and receive an account of how it has been used
- Request correction of inaccurate or incomplete information
- Request deletion of your data, subject to legal and contractual retention requirements
- Withdraw consent for marketing communications or other non-essential uses
- File a complaint with the Office of the Privacy Commissioner of Canada (www.priv.gc.ca) or the applicable provincial privacy authority
We will respond to access and correction requests within the timeframes required by applicable law.
Cookies
Our website uses cookies to enhance your experience. For detailed information about our cookie practices, please see our Cookies Policy.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Order records for floral arrangements are typically kept for 7 years for tax and business purposes.
Privacy Breaches
If a breach of our security safeguards involving your personal information creates a real risk of significant harm to you, we will notify you and the Office of the Privacy Commissioner of Canada as required by PIPEDA. The notice will describe the breach, the personal information involved, steps we have taken to reduce the risk of harm, and steps you can take. We will also keep a record of every breach.
Children's Privacy
Our floristry services are not directed to individuals under 18. We do not knowingly collect personal information from children.
Contact Us and Privacy Officer
For privacy-related questions, to exercise your rights, or to withdraw consent, please contact us (our contact person for privacy matters):
Email: question@xorvalenphoryzen.world
Phone: +1 647 800 4400
Address: 45 Brisbane Rd #1, North York, ON M3J 2K1, Canada
Policy Updates
We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.